Our returns, refunds and cancellations policy

Right of Withdrawal

As a general principle, the CUSTOMER has the right to return or return the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay and no later than fourteen (14) days from the date of communication of their decision to withdraw, unless the SELLER offers to retrieve the PRODUCT themselves.

Withdrawal Period

The withdrawal period expires fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.

In the case where the CUSTOMER has ordered multiple PRODUCTS through a single order resulting in multiple DELIVERIES (or in the case of an order for a single PRODUCT delivered in multiple lots), the withdrawal period shall expire fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last delivered PRODUCT.

Notification of the Right of Withdrawal

To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous statement to: 19 rue des Orfèvres 67800 Bischheim – France or contact@ziasbeauties.com.

They may also use the form below:

WITHDRAWAL FORM

Attention: [*] (*Seller’s contact details)

Seller’s phone number*:

Seller’s email address:

I hereby notify you of my withdrawal from the contract for the sale of the following PRODUCT:

PRODUCT reference:

Invoice number:

Order number:

Ordered on [____________]

Received on [______________]

Payment method used:

Name of the CUSTOMER and, if applicable, the recipient of the order:

Customer’s address:

Delivery address:

Customer’s signature (except for email submissions):

Date:

To meet the withdrawal deadline, the CUSTOMER must send their communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all amounts paid, including delivery costs, without undue delay and in any case no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER’s decision to withdraw.

The SELLER will make the refund using the same means of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means. In any case, this refund will not incur any fees for the customer.

The SELLER may withhold the refund until the goods are received or until the CUSTOMER has provided proof of shipment of the goods, whichever occurs first.

Return Procedure

The CUSTOMER must, without undue delay and in any case no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: 19 rue des Orfèvres 67800 BISCHHEIM – France.

This deadline is deemed to be met if the CUSTOMER returns the goods before the expiration of the fourteen-day period.

Return Costs

The CUSTOMER shall bear the direct costs of returning the goods.

Condition of the Returned Goods

The PRODUCT must be returned following the SELLER’s instructions and must include all delivered accessories.

The CUSTOMER’s liability is only engaged with regard to any depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT, but their liability may be incurred if they carry out manipulations other than those that are necessary.

Packaging

The PRODUCTS are packaged in accordance with applicable transport standards to ensure maximum protection during DELIVERY. CUSTOMERS must adhere to the same standards when returning PRODUCTS. In this regard, the CUSTOMER is advised to return the unsuitable PRODUCT in its original packaging and in good condition, suitable for resale.

Exclusions from the Right of Withdrawal

  • The right of withdrawal/return is excluded in the following cases:
  • Supply of goods or services whose price depends on fluctuations in the financial market
  • Supply of goods made to the CUSTOMER’s specifications or clearly personalized
  • Supply of goods liable to deteriorate or expire rapidly
  • Supply of sealed audio or video recordings or sealed software that have been unsealed after DELIVERY
  • Newspaper, periodical, magazine (except for subscription contracts)
  • Provision of accommodation, transport of goods, car rental, catering, or leisure services if the offer provides for a specific execution date or period
  • Supply of goods that are inseparably mixed with other items by their nature
  • Supply of sealed goods that cannot be returned for reasons of health or hygiene protection and have been unsealed by the CUSTOMER after DELIVERY
  • Supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, and which can only be delivered after 30 days, the actual value of which depends on fluctuations in the market beyond the control of the SELLER
  • Supply of digital content not supplied on a tangible medium if the performance has begun with the express prior consent of the consumer, who has also acknowledged that they will lose their right of withdrawal as a result
  • Contracts concluded at a public auction