At Zia’s Beauties, every order is prepared with the same love and care we put into crafting our handmade treasures. 💛We know you’re waiting for something special, and we want you to have all the information you need — clear, transparent, and easy to understand.

📦 Shipping Costs

Our shipping prices are fixed — no matter the weight of the item:

• Standard shipping (Europe, incl. France): €9
• Standard shipping (rest of the world, except USA): €15
• Standard shipping USA: €35 
• 🎁 Free worldwide shipping on orders over €100 
• ⚡ Express Premium Shipping (optional): +€50 extra charge : Delivery within 48h (Europe)  – Delivery within 72h (outside Europe)

⏱️ Preparation & Delivery Times

• Order preparation: 2 to 3 business days (from our workshop in France)
• Domestic shipping (France): approx. 48 hours
• Europe: 3 to 6 business days (up to 8 days max)
• Rest of the world: 7 to 13 business days (up to 14 days max)
• All international shipments include tracking numbers.

🤍 Our Commitment to You

We want you to feel supported from the moment you place your order until you receive it.If you have any questions about shipping, delivery times, or need personalized assistance, you can contact us: 📩 By email: contact@ziasbeauties.com  📱 By WhatsApp: just click the green icon at the bottom of the page Thank you for supporting us and the ancestral craftsmanship of our artisan partners.

With gratitude,

Patricia & Zia’s Beauties Team

Dear customer 💛

At Zia’s Beauties, each piece is unique, handcrafted with care, love, and respect for Peruvian tradition. To preserve their natural beauty and extend their lifespan, here are a few simple tips:

🧺 Essential tips:

• Use cold water (max 30°C / 86°F)
• Use a mild detergent and avoid harsh products
• Wash products with vegetable dyes separately
• No tumble dryer: dry flat in the open air
• Iron delicately only if necessary
• Air natural fibers regularly and store with care (lavender or natural moth repellents)

🔍 Each material deserves special attention.

📌 Find detailed guides for your product category on our blog :

• Care of Peruvian textiles
• Care of Baby Alpaca wool
• Tips for your natural fiber accessories

💬 Any doubts or questions?

Write to us at contact@ziasbeauties.com or via WhatsApp at the bottom right.

We’re here for you, always with a smile 😊

At Zia’s Beauties, every gesture of support helps us continue building a bridge between Peruvian artisans and the world. 🌍✨

You can support us in several meaningful ways:

• Leave us a review on our website or on Google. Your words inspire trust and allow others to discover the beauty of ethical Peruvian craftsmanship.

• Follow & connect with us on Instagram @ziasbeauties_official and share our story with your community. Every share helps spread awareness of our mission.

• Recommend us to your friends and family – your voice is the most powerful way to help us grow.

• Collaborate with us – if you have ideas, projects, or partnerships in mind, I would be delighted to connect with you personally.

With deep gratitude and love,
Patricia, Founder of Zia’s Beauties
✨ Sharing my dream of creating a bridge between Peruvian artisans and the entire world.

Flexible Delivery Options for You: Your packages are shipped every 2 days via two reliable delivery options: La Poste & Mondial Relay.

We offer two delivery options to meet your needs:

Home Delivery: We use the reliable services of Colissimo and La Poste to ensure that your package arrives directly to your door, safely and as quickly as possible.

Relay Point Delivery: Opt for the convenient solution of Mondial Relay, where you can pick up your package at a relay point near you, at your convenience. Please note that the choice of relay point is available after payment for added convenience. It is important to note that relay point delivery is currently available only in countries where the Mondial Relay system operates.

Whichever option you choose, we ensure that your delivery experience is as pleasant as possible. Trust our delivery service to bring you satisfaction and speed in the processing of your order.

We are proud to deliver worldwide 🌍✨. From France, our creations travel to Europe, the USA, Australia, and many other destinations, carrying with them the spirit of the Andes.

• France & Europe → fast and reliable shipping.

• Worldwide → we ensure secure and traceable delivery to your home, wherever you are.

• Express options are also available if you need your order quickly.

Every package is prepared with care and love, so that when you open it, you feel the warmth of Peru in your hands.

At Zia’s Beauties, no distance is too far when it comes to sharing the heritage of Peruvian artisans. ✨

With your package tracking number, you have the option to track the progress of your delivery at any time. Simply visit our website and click on the following links to access package tracking:

For deliveries via La Poste: Track your package on La Poste’s page.

For deliveries via Mondial Relay: Track your package on Mondial Relay’s website

We’re Here to Help!

We are committed to providing you with the best possible experience on our site. If you encounter any issue with your order, don’t hesitate to contact us. Our dedicated team is ready to assist you.

For any questions or inquiries, please contact us via email at contact@ziasbeauties.com. Don’t forget to include photos of your order, as this will help us better understand the issue you’ve encountered. Whether it’s a sizing problem, a different pattern, or if your order hasn’t been received, we are here to help.

Zia’s Beauties offers handwoven Inca textiles, Baby-Alpaca fashion & accessories, and silver jewelry – all ethically crafted in Peru. ✨ If an item is out of stock, contact us to discuss your wishes with gratitude. 💌

At Zia’s Beauties, we strive to offer affordable and fair prices throughout the year. From time to time, we organize special promotions to offer you even more advantages. Stay tuned for our special offers so you don’t miss out!